Nutstop.com » Help
Can I pick up my order?
Absolutely! Just select the Pick Up method during the checkout process. If such option is not available, please select our zip code during the checkout process – 60651. Once your order is ready, you will receive a notification. Most orders are typically ready within an hour.
Where are you located?
We are located at 3705 W. Grand Ave., Chicago, IL 60651
What is nutstop? Can I trust you?
Nutstop.com is family business brought to you by Regal Gourmet Snacks. We’ve been in business since 1973 and have our products in over 50,000 stores throughout the country.
You will find our products in stores and chains such as Albertsons, Jewel-Osco, Safeway, Roundy’s, Mariano’s, Burlington Coat Factory, TJ Maxx, Marshalls, Home Goods, Plentiful Planet, Walgreen’s, CVS and more.
Why should I shop at nutstop.com?
At Nutstop.com you will find the best quality product at the most competitive prices. That, we guarantee.
How to contact your customer service?
You may contact us by phone at 888-635-0555 or via email – firstname.lastname@example.org
Do you offer 100% satisfaction guarantee?
Yes! We are so confident in the quality and freshness of our product that we guarantee your satisfaction.
Our products and Ordering
Is your product fresh?
Oh yes! Being a wholesaler, we go through the product really quickly. This means that we are constantly replenishing our inventory with freshest product possible.
What is the shelf life?
Up to 12 months on individually packaged bags and airtight bulk cases. Up to 6 months on bulk cases in the cellophane wrapping.
How do I store your products?
We suggest that our products are stored in the cool, dry place.
What if the product is out of stock? How can I pay?
We will try to notify you in advance if you product is out of stock. If you order still went through, we will be sure to immediately notify you and issue a refund.
You can pay with your credit card, we accept Visa, Master Card and Discovery. You can also pay with Paypal.
Do you sell retail and wholesale?
Our website is designed to accommodate two major types of buyers – individual buyers and wholesale buyers.
How quickly do you process orders?
The standard turnaround time for processing and shipping your order is 24 hours. If you placed your order by 2pm CST, your order most likely will go out the same date.
Do you charge sales tax?
Only the residents of Illinois are required to pay a 2.25% tax.
Is your site secure and Is my information protected??
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We are committed to ensuring that your information is secure. We use advanced SSL certificates and various hosting security options to have the maximum protection.
What is your return policy and who pays for the return?
If your order arrives damaged, incomplete, or if you receive not what you have ordered, please contact us immediately. We will gladly accept all returns within 7 business days of the receipt of the product. We guarantee your 100% satisfaction and will do our best to make things right. Just ship it back to us and you will get a full product and shipping refund. However, if there is nothing wrong the product or packaging, the customer will be responsible for the return shipping. Please click HERE for detailed information on our Returns Policy.
Where’s my stuff?
Please check you tracking number or call our customer service.
Do you ship internationally?
We are in the process of implementing international shipping. Please check back later.
How much does it cost to ship?
The shipping cost will vary depending on the state and shipping speed. You will see all options on the checkout page.
Where do you deliver?
We ship via USPS to the lower 48 US States (We do not ship to PO BOX, APO, AK, HI, PR, VI). Unless otherwise stated