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About Nutstop.com

Can I pick up my order?

Sure thing! The pick-up option is available for Illinois and wholesale customers. Just select the Pick Up method during the checkout process. If such option is not available, please select our zip code during the checkout process – 60707. Once your order is ready, you will receive a notification. Most orders are typically ready within an hour.

Where are you located?

We are located at 2701 N. Normandy Ave., Chicago, IL 60707

Why should I shop at nutstop.com?

At Nutstop.com you will find the best quality product at the most competitive prices. That, we guarantee.

How to contact your customer service?

You may contact us by phone at 833-688-7867 or via email – info@nutstop.com

Do you offer 100% satisfaction guarantee?

Yes! We are so confident in the quality and freshness of our product that we guarantee your complete satisfaction.

Our Products and Ordering

Is your product fresh?

Oh yes! Being a wholesaler, we go through the product really quickly. This means that we are constantly replenishing our inventory with freshest product possible.

What is the shelf life?

Up to 12 months on individually packaged bags and airtight bulk cases. Up to 6 months on bulk cases in the cellophane wrapping.

How do I store your products?

We suggest that our products are stored in the cool, dry place.

What if the product is out of stock? How can I pay?

We will try to notify you in advance if your product is out of stock. If you order still went through, we will be sure to immediately notify you and issue a refund.
You can pay with your credit card or Pay Pal. We accept Visa, Master Card and Discovery and American Express cards.

Do you sell retail and wholesale?

Our website is designed to accommodate two major types of buyers – individual buyers and wholesale buyers. We offer bottom line prices for both categories with additional savings for wholesale orders – 1000lbs of single or multiple products.

Please note that there is no separate account for wholesale buyers. Just register My Account here and start shopping.
For wholesale inquiries, please use wholesale@nutstop.com or call 630.244.4554.

How quickly do you process orders?

The standard turnaround time for processing and shipping your order is 24 hours. It might take a bit longer to process a gift tray order (it’s made by hand by the way) or a large wholesale order. If you placed your order by 2pm CST, it will most likely will go out the same date.

Payment

Do you charge sales tax?

According to the South Dakota v. Wayfair ruling, we will have to collect state tax according to the state tax laws.

Is your site secure and Is my information protected??

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We are committed to ensuring that your information is secure. We use advanced SSL certificates and various hosting security options to have the maximum protection.

Returns

What is your return policy and who pays for the return?

If your order arrives damaged, incomplete, or if you receive not what you have ordered, please contact us immediately. We will gladly accept all returns within 7 business days of the receipt of the product. We guarantee your 100% satisfaction and will do our best to make things right. Just ship it back to us and you will get a full refund. However, if there is nothing wrong the product or packaging, the customer will be responsible for the return shipping. Please click HERE for detailed information on our Returns Policy.

Shipping

Where’s my stuff?

Please check your tracking number or reach out to our customer service.

Do you ship internationally?

Not at this time, US only.